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Terms and Conditions 


The following Terms and Conditions are the terms on which we (“Rosefinch Joinery”; trading name “rosefinch”) provide and carry out our service of designing, manufacturing, installing and repairing bespoke handcrafted joinery products (“the goods” and “the service”) on behalf of our clients (“the client”). They may be supplemented or modified according to the requirements of individual projects; if so that will be stated in the relevant quotation.  

  1. About us

    1. Partnership name: Rosefinch Joinery

    2. Trading name: rosefinch 

    3. Partners: Marek Sullivan and Arabella Sullivan

    4. Contact: 5 Snake Lane, Bagley BS28 4TE / 07724 484915 

  2. Quotations

    1. Our quotations constitute contracts, such that when a client accepts the terms of a quotation in writing, via print or email, and/or pays the deposit they are entering into a contract with us thereby bringing into force the Terms and Conditions laid out here.

    2. Quotations shall remain valid for four weeks from the date of issue.

  3. Delivery of work

    1. The timeframe for the completion of work will be included in the quotation and is subject to the client providing necessary contractual information in a timely manner and subject to weather conditions if outdoor work is required.

  4. Payment & Deposits

    1. 33% of the total price will be payable as a non-refundable deposit on acceptance of the quotation.

    2. The remaining balance to be paid within fourteen days of completion of the service. 

    3. Payment is requested by means of a printed or electronic invoice

    4. We accept payment by: bank transfer.

    5. We reserve the right to charge interest on overdue amounts. Title in the goods or services shall remain with rosefinch until full payment has been received.

  5. Timber movement and weathering

    1. Timber is a natural product which expands and contracts in accordance with environmental factors such as humidity and temperature. While rosefinch shall endeavour to minimise the scope of timber movement across all its joinery through the use of traditional joinery techniques and careful selection and storage of timber stock, it is impossible to eliminate such movement altogether, particularly in the case of external joinery where wide variations in environmental conditions are inevitable. Movement of the timber of the order of 2-3mm should be considered normal, and is usually ‘built into’ the design of the joinery product.

    2. If a joinery product supplied by rosefinch (e.g. a window or door) is found to be ‘stuck’ or ‘binding’ within four weeks of the installation date, rosefinch shall commit to ‘easing’ the frame and restoring it to working condition. This follow-up service includes one coat of sealer (paint, oil, varnish, etc.) only, as further coats would require an impractical number of visits between drying times.

  6. Cancellation

    1. We offer a cooling-off period of fourteen days from acceptance of the quotation, during which time the client may cancel without being required to pay the full fee (the deposit is non-refundable, but according to the circumstances of the cancellation it may be wholly or partially refunded at our discretion).

    2. However, where rosefinch commences work on a project within those fourteen days, the client will be liable to rosefinch for payment of the costs of any work already undertaken or completed. 

    3. If the work is cancelled following the end of the cooling-off period the client will be liable to rosefinch for all loss (including loss of profit), costs (including the cost of labour and materials), and expenses incurred by us as a result of cancellation and/or as a result of work already undertaken. 

    4. In accordance with the exception in Article 16(c) of the Consumer Rights Act (2015), we retain the right to waive the cooling-off period where our services or goods have been made according to the clients’ specifications, i.e. are bespoke or highly personalised.

    5. This does not affect the right of clients to reject goods which do not conform to contract, as per the standards of the Consumer Rights Act (2015).

  7. Our complaints procedure – 

    1. If a client were to find that the goods or services provided by rosefinch were faulty or defective and if the client’s claim fulfilled all of the following points:

a)     was issued within one year of the completion of the contracted work

b)     was reasonable according to the specification of the Consumer Rights Act (2015) 

c)     took into account the specialist considerations of joinery as laid out in 5.I-II of these conditions

  1. then we would abide strictly by our responsibilities as laid out in said Act, such that we would issue a refund, where appropriate, or else undertake to repair and make right the goods at no charge to the client and in a punctual manner.  

  2. In the unlikely event that a dispute could not be resolved through our internal complaints procedure, the dispute would be redirected to the relevant Alternative Disputes Resolution body.

  3. Waste removal and disposal

    1. rosefinch undertakes carefully to remove all waste generated in the course of the project from site and to leave the property in a clean and tidy state.

  4. Health and Safety

    1. While carrying out our work, rosefinch undertakes to fulfil all required health and safety guidelines; when rosefinch is working at a client’s home or business address (i.e. on site) the client undertakes to provide a safe working environment for us.

    2. We hold up to date and comprehensive public liability insurance which includes cover for accidental damage.

  1. Data Policy

    1. Rosefinch Joinery Privacy Policy as of 19/9/22:

Our contact details 

Name: Marek Sullivan and Arabella Sullivan

Address: 5 Snake Lane, Bagley BS28 4TE

Phone Number: 07724 484915


The type of personal information we collect:

We currently collect and process the following information:

·       Clients’ and interested clients’ names, contact details (address, telephone number, email address) and joinery requirements.

How we get the personal information and why we have it:

All the personal information we process is provided to us directly by you. We use the information you have given us in order to:

·       discuss potential and/or ongoing projects, liaise about potential and/or ongoing projects and organise payment and after services.

·       We will not share this information with anyone else without your express written permission. 

Under the UK General Data Protection Regulation (UK GDPR), the lawful basis we rely on for processing this information is:

·       We have a contractual obligation whereby we cannot fulfil our pre-contractual and contractual tasks without processing said data.

How we store your data and how long we hold onto it:

·       Your data is securely stored; digital and paper records are accessible only to the two registered partners at rosefinch. 

·       Following the completion of a project, we retain previous clients’ contact details to use in the event of further correspondence about a completed project or to resume contact with a client to discuss a follow-up project. 

·       This information will be stored securely.

·       It will never be shared with any third party. 

·       It will be destroyed after five years

Your data protection rights

·       Under data protection law, you have rights including:

·       Your right of access - You have the right to ask us for copies of your personal information. 

·       Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

·       Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

·       Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

·       Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

·       Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

·       You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

·       Please contact us at / 5 Snake Lane, Bagley BS28 4TE / 07724 484915 if you wish to make a request.

·       You can also complain to the ICO (Information Commissioner’s Office) if you are unhappy with how we have used your data (0303 123 1113 /

specialist joinery and furniture makers

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